Cancellation policy

You may cancel selected purchase options or add-on items associated with your order before your order enters processing and before the package is handed over to our logistics partners. No fees will be charged for eligible cancellations made within this window.

Once your order starts processing or has been shipped from our fulfillment warehouse, cancellation requests for individual purchase options or add-ons cannot be accepted.

If you wish to remove optional items from your order, please submit your request via our support email within 24 hours after checkout and before order processing begins. We reserve the right to reject your request if warehouse preparation has already commenced.

If a purchase option cancellation results in your order subtotal falling below the free shipping threshold, standard shipping charges will apply accordingly.

Cancellation of partial purchase options is not equivalent to full order cancellation. If only part of your ordered items are cancelled, the remaining items will continue to be processed and shipped normally.

If you have questions about modifying or removing purchase options for your order, please contact our support team.

Support Email: support@24hhelpservice.com
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM