Shipping policy
This online store is operated by our company. Every purchase placed on this site is governed by our Terms of Service, Privacy Notice, Return Rules and Shipping Policy. By completing checkout and submitting payment, you acknowledge and accept all provisions outlined below.
Order Processing Timeline
After your payment is confirmed successfully, orders normally enter processing within 1–3 business days. This phase covers product preparation, packaging and logistics handover. Processing work stops on weekends and official public holidays; any pending orders will resume handling on the next working day once the holiday period ends. Processing lead time does not include transit duration or potential hold-ups during customs clearance.
Shipping Origin & Fulfillment
We may dispatch packages from partner warehouses located in China, Hong Kong, the United States or other locations. The final fulfillment location depends on current stock availability and your delivery destination. The selected fulfillment warehouse will not affect product quality, listed price or your consumer rights under this store’s policies.
Estimated Delivery Windows
The delivery timeline below is an estimate after shipment leaves our warehouse, and excludes processing time, customs holds and unexpected logistics disruptions.
| Region | Estimated Transit Time (business days) |
|---|---|
| North America | 7–15 |
| European Economic Area (EEA) | 8–18 |
| Southeast Asia | 5–12 |
| All other international territories | 10–25 |
Shipping Charges
Standard shipping at a flat rate of US$4.99 applies to orders with a subtotal ranging from US$0 up to US$49.99. Orders whose subtotal reaches or exceeds US$50 qualify for complimentary standard shipping. Any regional delivery restrictions or special promotion terms will be clearly shown on the checkout page before you submit payment.
Delivery Accountability & Address Accuracy
You are responsible for entering accurate, complete and valid delivery information, including full recipient name, detailed street address, postal code and active contact phone number. If parcels get lost, returned or undeliverable due to incorrect, incomplete or invalid address details supplied by you, all associated expenses including re-delivery postage and return handling fees will be your responsibility.
A valid tracking ID will be generated and shared with you once your package ships out. You can look up real-time shipment status directly on our official website using this tracking number.
Customs Duties & Local Import Fees
For all cross-border international shipments, any applicable import duties, consumption taxes, customs clearance charges, brokerage fees and other local administrative costs levied in the receiving country or region must be covered by the buyer in accordance with local customs laws. We have no control over local customs inspection standards, clearance speed, tax assessment decisions or package detention outcomes. We shall not bear any costs or losses arising from customs procedures.
Shipping & Address Modification Guidelines
Once your parcel departs our fulfillment warehouse, delivery address, recipient information and shipping method cannot be adjusted. If you need to update address details or modify your order, please reach out to our official customer support within 24 hours after placing your order and before shipment. We reserve the right to decline your change request if warehouse processing has already begun.
Delayed Shipments & Lost Parcel Terms
Shipment Delays
The quoted delivery timeframes are estimates and not guaranteed. Holdups may arise from global logistics congestion, customs inspections, severe weather, carrier operational issues or other force majeure events. We do not offer compensation for delivery delays caused by factors outside our reasonable control. For overdue packages, please contact our support team to trace shipment status.
Lost Parcel Verification & Resolution
If your tracking record shows no movement for 15 consecutive business days, or the logistics carrier officially confirms package loss, you may submit a lost parcel request to customer support together with your valid order number and tracking proof. After verification, eligible lost parcel claims have two resolution options: free reshipment of your original items, or a full refund matching your order amount. We may reject lost parcel claims in cases where tracking shows successful delivery, goods are detained by local customs, or loss originates from inaccurate address information provided by the buyer.
Refund processing: 5–10 business days after we receive and verify your returned goods.
Force Majeure Clause
We take no responsibility for parcel delays, loss or damage caused by force majeure events, including but not limited to natural disasters, warfare, government lockdown measures, adjustments to customs regulations, and other circumstances beyond our reasonable control.
Customer Support
If you have questions regarding this shipping policy, please use the contact information below:
Support Email: support@24hhelpservice.com
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM