You may cancel your order and receive a full refund with no fees before your order enters processing or leaves our warehouse. Once your package has been shipped from our warehouse, cancellation requests cannot be accepted.

Return Eligibility, Timeframe & Return Workflow

We accept returns for products sold on our website. All return requests must be submitted within 30 calendar days from the date you receive your package.

Step-by-step Return Guide

Send a return request email to our support inbox and attach your valid proof of purchase for verification. Wait for our team’s reply containing the designated return warehouse address. Securely pack your items and ship them to the address provided.

Important note: Do NOT send returned items directly to our suppliers. Please only use the return address provided by our support team.

Return Conditions

Full-size main items must remain sealed, unused and untested to be eligible for return. Returns will not be accepted if the factory seal on full-size products has been broken. Complimentary mini or sample products may be opened for trial. Testing samples will not affect your return eligibility for unopened full-size merchandise. Items must be returned with original undamaged packaging, free from marks, dirt or physical damage.

Non-Returnable Products

For hygiene and safety reasons, certain liquid, cream and sealed consumable items cannot be returned once the full-size package seal is opened.

Return Shipping Terms

Self-initiated returns (change of mind): The customer is responsible for return shipping costs. One shipping charge applies per return shipment. No restocking fees will be charged for eligible returns. Returns caused by our error (damaged, defective or incorrect items): We will cover all return delivery costs.

Refund Workflow

Once we receive and inspect your returned package, you will receive a confirmation notification. Our team will complete the review and approve or reject your refund within 3 business days after inspection. If approved, funds will be refunded to your original payment method, such as credit card or PayPal. Actual refund arrival time depends on your payment provider’s processing schedule, typically 3–10 business days.

Delayed or Missing Refunds

If your refund has been approved but you have not received the funds: First check your account balance. Contact your bank or payment provider to check the transfer status. You may also email our support team so we can assist in tracking your refund record.

Contact Information

Support Email: support@24hhelpservice.com
Business Hours: Monday to Friday: 9:00 AM–5:00 PM